FAQs

Open today

09:30 - 19:00

What are Surrey Quays opening hours?

Trading times are as follows:

Monday - Friday     9.30am – 7.00pm

Saturday                9.00am – 7.00pm

Sunday                11.00am – 5.00pm

Trading times are as follows:

Monday - Friday     9.30am – 7.00pm

Saturday                9.00am – 7.00pm

Sunday                11.00am – 5.00pm

Please note that opening times may vary. Please check individual store opening times if you are planning a visit.

What are Surrey Quays car park opening hours?

The car park is open to accommodate store opening times.

The car park is open to accommodate store opening times.

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers. Parking is free for up to 4 hours (no return within 2 hours). Parking at Surrey Quays is limited to 4 hours maximum stay. Please note that all vehicles entering and exiting the centre will have their registration number scanned by an Automatic Number Plate Recognition system. Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

If you would like to contact the car parking operators you can get in touch by email, or write to them at Parking Eye Limited, PO Box 565, Chorley, PR6 6HT. You can also visit their website for more information. 

What are the nearest transport links?

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station. You can also take the Jubilee to Canada Water station, which is situated on the edge of our car park.

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station. You can also take the Jubilee to Canada Water station, which is situated on the edge of our car park. You can also take the bus - London bus services to the centre include 1, 47, 188, 199, 225, 381, C10 and P12.

Does Surrey Quays have Shopmobility?

There isn't a Shopmobility facility at Surrey Quays but you can hire wheelchairs free of charge from Security Control, located just down from the Centre Management office. Please note that identification is required.

 

There isn't a Shopmobility facility at Surrey Quays but you can hire wheelchairs free of charge from Security Control, located just down from the Centre Management office. Please note that identification is required.

 

Are there places to eat and drink?

Yes - Surrey Quays offers something to suit everyone's taste, whether you're looking for a light bite to eat to eat or simply stopping for a coffee.

Yes - Surrey Quays offers something to suit everyone's taste, whether you're looking for a light bite to eat to eat or simply stopping for a coffee. Fat Jackets, Mange Tout and Burger King can be found on the upper floor, while Starbucks is located on the ground level.

 

Where are the toilets? Are there disabled facilities?

Public toilets can be found on the ground and first floors; both of these include disabled facilities. There are also public toilets within Tesco.

 

Public toilets can be found on the ground and first floors; both of these include disabled facilities. There are also public toilets within Tesco.

 

Are there Baby Changing facilities?

Yes - the main baby changing room is located by the public toilets on the ground floor. There is also a smaller baby changing room situated on the first floor of the centre.

 

Yes - the main baby changing room is located by the public toilets on the ground floor. There is also a smaller baby changing room situated on the first floor of the centre.

 

Are there any cash machines on site?

The cash points are located within HSBC, Halifax and Santander, as well as outside Tesco. 

The cash points are located within HSBC, Halifax and Santander, as well as outside Tesco. 

What should I do if I think I've lost something on site?

Please contact Security control, located within the Centre Management office on the ground floor, with regards to all lost property enquiries. You can contact Security 24/7 on 020 7237 5282.

 

Please contact Security control, located within the Centre Management office on the ground floor, with regards to all lost property enquiries. You can contact Security 24/7 on 020 7237 5282.

 

Where can I find out about job vacancies on site?

Check our 'Jobs' page for the latest vacancies at retailers within the centre.

Check our 'Jobs' page for the latest vacancies at retailers within the centre. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. You can also check for any vacancies on our job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website

Where is Surrey Quays Management office?

The Management office is located on the ground floor, down the corridor by the BHS Outlet.

 

The Management office is located on the ground floor, down the corridor by the BHS Outlet.

 

I am interested in organising a charity activity within the centre - who do I contact?

If you would like to speak to someone about organising a charity event or collection at Surrey Quays, please get in touch by email

If you would like to speak to someone about organising a charity event or collection at Surrey Quays, please get in touch by email

Are dogs allowed in Surrey Quays?

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

Does Surrey Quays have Wi-fi?

Yes, we offer a FREE BT Wi-fi service to all of our shoppers. Tesco and Starbucks also provide Wi-fi. 

Yes, we offer a FREE BT Wi-fi service to all of our shoppers. Tesco and Starbucks also provide Wi-fi. 

Do you have somewhere I can advertise community events and activities?

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature. To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Call by the Centre Management office for more information. 

General opening times

Monday
09:30
-
19:00
Tuesday
09:30
-
19:00
Wednesday
09:30
-
19:00
Thursday
09:30
-
19:00
Friday
09:30
-
19:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00
Bank Holiday Monday
11:00
-
17:00

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Additional opening times

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Surrey Quays
Redriff Road
London
SE16 7LL
020 7237 5282
  • Car

    Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

  • Train

    You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

    You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

  • Bus

    London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Facilities

Public facilities can be found on the ground and first floors of the centre and also within Tesco.

Cash points are located within HSBC and Halifax, as well as outside of Tesco. 

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information. 

We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 4 hours; No return within 2 hours

Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

If you'd like to contact the car parking operators you can get in touch by email. You can also visit the Parking Eye website for more information.  

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Public facilities can be found on the ground and first floors of Surrey Quays and also within Tesco.

At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.

Services

We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Click & Collect services are available from a whole range of retailers at Surrey Quays - please refer to our 'Click & Collect' page for a list of retailers offering this service. 

Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details. 

There isn't a Shopmobility service but wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.

Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.