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Toilets
Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. The Ground Floor toilets are currently closed for refurbishment, except for disabled users. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Cycle Parking
If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.
Soft Play Area
Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Mall Seating
To help us maintain social distancing, our mall seating has been temporarily removed. We'd like to thank you for your continued understanding and patience at this time.
Health Monitor
The Health Monitor machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Photo booths
The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Water Fountain
For your safety our water fountain has been temporarily switched off. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Kiddies' Ride
For your safety, our children's rides are currently unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Vending Machines
Our vending machines are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.
The Little Free Library
We are currently unable to provide this service. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Parking
To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.
Our car parks are open and accessible throughout the centre opening hours. We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.
*for up to 3 hours; No return within 2 hours
Any vehicle on site over the 3 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.
For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA
We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.
Wheelchair Hire
Wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.
Amazon Lockers
Pick up your Amazon order at Surrey Quays. The lockers are located opposite the toilets on the ground level.
Quiet Room
Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.
Textile recycling
Our British Heart Foundation textile bins are located outside Surrey Quays between the two main entrances.
WorldHost Recognised Business
Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.
Community Noticeboard
We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.
To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information.
Baby Changing
Baby changing facilities can be found on the First Floor of Surrey Quays. At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Car Valet
We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.
Wi-fi
At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.
Click & Collect
Click & Collect services are available from a whole range of retailers at Surrey Quays - See full list of stores offering this service.
Gift Vouchers
Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details.