Expand AllCollapse All
Toilets

Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. The Ground Floor toilets are currently closed for refurbishment, except for disabled users. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Cycle Parking

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

Soft Play Area

Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Mall Seating

To help us maintain social distancing, our mall seating has been temporarily removed. We'd like to thank you for your continued understanding and patience at this time.

Health Monitor

The Health Monitor machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Photo booths

The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Water Fountain

For your safety our water fountain has been temporarily switched off. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Kiddies' Ride

For your safety, our children's rides are currently unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Vending Machines

Our vending machines are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

The Little Free Library

We are currently unable to provide this service. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Parking

To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.

Our car parks are open and accessible throughout the centre opening hours. We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 4 hours; No return within 2 hours

Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.

To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;

Online: www.appealpcn.co.uk

Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Quiet Room

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

Baby Changing

Baby changing facilities can be found on the First Floor of Surrey Quays. At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Menu