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How are stores affected by the Government’s decision to close retail centres?

We understand that this is a difficult time, and want to reassure you that the health and safety of our customers, colleagues and communities is our top priority.

Following government guidance, all non-essential stores are now temporarily closed until further notice.

In line with this advice, the following stores remain open:

  • Tesco
    Opening Hours
    Monday - Saturday: 6am - 10pm
    Sunday 10am - 4pm
  • Tesco Easter Trading Hours 

      Good Friday (10th April):  8am - 8pm

      Easter Saturday (11th April): 6am - 10pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): 9am - 6pm

 

The Range
Opening Hours
Monday - Saturday: 9am - 6pm

Sunday 11am - 5pm

      The Range Easter Trading Hours

      Good Friday (10th April):  9am - 6pm

      Easter Saturday (11th April): 9am - 6pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): 9am - 6pm

 

  • Boots 
    Opening Hours
    Monday - Saturday 10am - 6pm 
    Sunday 11am - 5pm

      Boots Easter Trading Hours

      Good Friday (10th April):  Closed

      Easter Saturday (11th April): 10am - 6pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): Closed

 

  • Poundland
    Opening Hours
    Monday - Saturday 9am-5pm
    Sunday 11am - 5pm

     Poundland Easter Trading Hours

      Good Friday (10th April):  11am - 5pm

      Easter Saturday (11th April): 9am - 5pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): 11am - 5pm

 

  • Halifax
    Opening Hours
    Monday - Friday 9.30am - 5pm
  • Saturday 9.30am - 3.30pm
  • Sunday: Closed

     Halifax Easter Trading Hours 

      Good Friday (10th April) - Easter Monday(13th April):  Closed

 

     Holland & Barrett Easter Trading Hours 

      Good Friday (10th April):  10am - 4pm

      Easter Saturday (11th April): 10am - 4pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): 10am - 4pm

 

  • Superdrug
    Opening Hours
    Monday - Saturday 10am - 5pm

     Superdrug Easter Trading Hours

      Good Friday (10th April):  10am - 4pm

      Easter Saturday (11th April): 10am - 4pm

      Easter Sunday (12th April): Closed

      Easter Monday (13th April): 10am - 4pm


  • Santander
    Opening Hours
    Monday - Friday 10am - 2pm

      Santander Easter Trading Hours 

      Good Friday (10th April) - Easter Monday(13th April):  Closed

 

Surrey Quay's Easter Opening Hours

Good Friday (10th April):  9am - 6pm

Easter Saturday (1th April): 9am - 6pm

Easter Sunday: Closed

Easter Monday (13th April): 9am - 6pm

 

The policies and opening times of individual stores will vary - so we always recommend that our customers check directly with retailers prior to setting off.

Please note the main entrance to the internal mall is open.

The nearest car park to these stores also remains open.

Please be assured that enhanced cleaning regimes remain in place, particularly of key touchpoints.

We’d like to thank you for your continued support and patience during this time.

What shops / brands / stores are at Surrey Quays?

Surrey Quays has a great range of stores including Tesco, JD, The Range, Dorothy Perkins, Burton, River Island, New Look and more. 

What women's / men's /fashion shops are at Surrey Quays?

Shop at Burton, Clarks, Dorothy Perkins, JD, New Look, Next, River Island and Yours. 

What type of restaurants are there in Surrey Quays? What time do the restaurants close?

We offer a wide type of restaurants and cafes. Please check with each restaurant or cafe in question for trading times. 

Is there a bike route to get to Surrey Quays?

No.

Can I get to Surrey Quays by Public Transport? What bus routes go to Surrey Quays? How do I get to Surrey Quays?

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Can I get a train to Surrey Quays?

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

How to I get to Surrey Quays by car? Get me directions for Surrey Quays by car

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Where are the toilets in Surrey Quays?

Public toilets can be found on the ground and first floors; both of these include disabled facilities. 

Are there disabled toilets in Surrey Quays? Where are the disabled toilets in Surrey Quays?

Our disabled toilets are upstairs next to Santander and downstairs next to The Range.  

Are there any lockers available at Surrey Quays?

No.

Where can I find the management office at Surrey Quays? Is there a lost property office? Is there a help desk or customer service point?

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Is there a quiet room in Surrey Quays? Where are the quiet room facilities?

You'll find the quiet room by the public toilets on the lower level. 

Does Surrey Quays have any first aid facilities? Where are the first aid facilities at Surrey Quays?

All security are first aid trained.

Are there any police or security at Surrey Quays?

Yes, are security team are on-site 24 hours.

Are there any phone or iPad charging facilities?

No.

Is there a business lounge at Surrey Quays? Can I hire a meeting room at Surrey Quays?

No.

Are there any photo booths available at Surrey Quays?

You'll find photo booths next to toilet upstairs and opposite the toilet downstairs.

Are there any post boxes in Surrey Quays?

Yes, there's one just outside Tesco entrance.

What entertainment is there at Surrey Quays? Is there a cinema at Surrey Quays? What are the cinema times?

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

Are there child friendly / safe areas in Surrey Quays? Is there a creche at Surrey Quays?

No.

What family / childrens facilities are there at Surrey Quays? Are there childrens play areas?

Head to Discovery Planet for soft play. We also have kiddie rides by the doors, opposite the toilets.

Can I hire a pushchair or buggy at Surrey Quays?

No.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

Yes, there is seating in the baby change. 

Are there places to warm a baby bottle at Surrey Quays? Is there anywhere to warm a babys bottle? Does Surrey Quays have bottle warming facilities?

No.

Are there disabled changing facilities at Surrey Quays?

No.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Does Surrey Quays have any gift cards? Where can I get gift cards at Surrey Quays?

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Does Surrey Quays have disabled parking? Where are the disabled parking spaces at Surrey Quays?

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Does Surrey Quays have family / children parking bays? Where are the family / children parking spaces at Surrey Quays?

Yes, you'll find these spaces adjacent to disabled bays. 

Is car parking free at Surrey Quays? How much is car parking at Surrey Quays?

Car parking is free for up to four hours. 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Surrey Quays?

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Does Surrey Quays have secure bike / bicycle parking? Where is the bicycle parking in Surrey Quays?

Yes, you'll find our bicycle racks by the entrance to Surrey Quays Shopping. Please note, you'll need your own lock. 

Does Surrey Quays have secure motorbike / motorcycle parking? Where is the motorbike parking in Surrey Quays?

No, motorbikes and motorcycles should park in normal parking bays. 

Is there a car wash at Surrey Quays?

Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Does Surrey Quays have any electric car charging point?

No.

Do Surrey Quays provide staff car parking facilities?

Yes - please enquire with customer services for a permit.

What restaurants are available at Surrey Quays? What food & drink facilities are there?

Surrey Quays Shopping has loads to choose from including Burger King, Mange Tout, Fat Jackets, Pizza 1889, Starbucks and Sushi Momoda.

There are also several restaurants available at Surrey Quays Leisure across from Surrey Quays where you'll find Frankie & Benny's, Pizza Hut and Café East.

What fast food restaurants are there at Surrey Quays?

We have a variety of fast food restaurants at Surrey Quays including Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda.

What's on at Surrey Quays? What events are on at Surrey Quays? Is there any entertainment at Surrey Quays?

Find out about events at Surrey Quays on our website under the 'What's on' section.

Does Surrey Quays have click and collect?

Yes, Surrey Quays offers click and collect. Find out which of our shops offer click and collect here

Does Surrey Quays have a visitor's code or code of conduct?

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Does Surrey Quays have Wifi? Is Wifi free at Surrey Quays?

Yes, Surrey Quays has free wifi.

Does Surrey Quays have any banks? Are there cash machines in Surrey Quays? Where are the cash machines in Surrey Quays?

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Does Surrey Quays hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Surrey Quays?

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

What are the Christmas Opening hours for 2018?

Please find our Christmas opening times below:

Monday 3rd  9.30 - 8.00
Tuesday 4th  9.30 - 8.00
Wednesday 5th  9.30 - 8.00
Thursday 6th   9.30 - 8.00
Friday 7th  9.30 - 8.00
Saturday 8th  9.00 - 8.00
Sunday 9th11.00 - 5.00
  
Monday 10th  9.30 - 8.00
Tuesday 11th  9.30 - 8.00
Wednesday 12th  9.30 - 8.00
Thursday 13th   9.30 - 8.00
Friday 14th  9.30 - 8.00
Saturday 15th  9.00 - 8.00
Sunday 16th11.00 - 5.00
  
Monday 17th  9.30 - 8.00
Tuesday 18th  9.30 - 8.00
Wednesday 19th   9.30 - 8.00
Thursday 20th                  9.30 - 8.00
Friday 21st  9.30 - 8.00
Saturday 22nd  9.00 - 8.00
Sunday 23rd        11.00 - 5.00
  
Monday 24th         Christmas Eve        8.30 - 5.00
Tuesday 25th        Christmas Day CLOSED
Wednesday 26th   Boxing Day  9.00 - 7.00
Thursday 27th                    9.30 - 7.00
Friday 28th          9.30 - 7.00
Saturday 29th  9.00 - 7.00
Sunday 30th11.00 - 5.00
  
Monday 31st          New Years Eve9.30 - 5.00
Tuesday 1st           New Years DayCLOSED
  
(Normal trading hours from the 2nd January).

 

 

Are dogs allowed in Surrey Quays?

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

What time does the car park open? What time does the car park close?

The car park is open 24 hours.

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers. Parking is free for up to 4 hours (no return within 2 hours). Parking at Surrey Quays is limited to 4 hours maximum stay. Please note that all vehicles entering and exiting the centre will have their registration number scanned by an Automatic Number Plate Recognition system. Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

What baby facilities are there at Surrey Quays? Does Surrey Quays have any baby changing facilities? Is there a parent and baby Room?

Yes - the main baby changing room is located by the public toilets on the ground floor next to the Range. There is also a smaller baby changing room situated on the first floor of the centre by Santander.

 

Where can I find out about job vacancies on site?

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website

 

 

What time does Surrey Quays open? What time does Surrey Quays close? What are Surrey Quays opening times?

Shop with us from Monday to Friday from 9:30 to19:00, on Saturday from 9am to 7pm, and on Sunday from 11am to 5pm.

Please note that opening times may vary. Please check individual store opening times if you are planning a visit.

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