Hidden Disabilities

Surrey Quays has joined the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability. The scheme is designed to help ensure Surrey Quays is accessible to all visitors by raising awareness of the Hidden Disabilities Sunflower, which is used to discreetly indicate to people around the wearer that they may need additional support, help or a little more time.

Official Hidden Disabilities Sunflower lanyards will be available from the Management Office, and our team have all been trained to recognise the meaning behind the sunflower.

 Some of our team have also received further bespoke training to help deepen their understanding of how they can better support customers with hidden disabilities.

 If you’d like to find out more, or discuss our support further, please just get in touch using our contact form.

Quiet Times

Our ‘Quiet Shopping Time’ is on Sundays from 11am to 1pm for our shoppers. The centre music will be turned off and only use the P.A. system for essential announcements. We will be encouraging visitors to use hand towels rather than the hand driers and our stores to turn off their music to create a quiet shopping experience.

Accessible Parking

You'll find the disabled spaces close to the centre entrances.  

Accessible Toilets

Accessible facilities are located on both floors and open at 10am. At this time the Ground Floor toilets are currently closed for refurbishment, except for disabled users. For access to the ground floor disabled toilets, please speak to the Security Control room located next to the toilets. 

Sensory Shopping Guide

To help assist shoppers with additional needs we have produced a sensory guide.

Other Ways We Can Help

Please note, due to Coronavirus restrictions our Quiet Room facility is currently temporarily unavailable, we aim to re-open this as soon as it is safe to do so.