Gas network diversion

Open Today

09:30 - 19:00

British Land is working with SGN to divert the gas main pipe located under Surrey Quays Shopping Centre car park.

The gas main needs to be diverted to allow construction of the first phases of the Canada Water Masterplan, subject to planning permission for the Masterplan being granted.

Work will begin on Tuesday 28th May 2019, and will take place over a number of phases. The first phase of work is anticipated to run until early August, with all works anticipated to end in April 2020.

Working hours will be 8am-6pm on Monday to Friday and as required, 9am-2pm on some Saturdays.

About SGN

SGN manage the network that distributes natural and green gas to 5.9 million homes and businesses across Scotland and the South of England.

More information can be found here. Contractor JDT Utilities will be undertaking this work on SGN’s behalf.

Location of works

The image below shows the location of the existing gas pipe and where the diverted pipe will be located, as well as the areas where work will take place.

There will be no interruption to any gas supplies while the work is being carried out and we will do everything we can to minimise any disruption to the local community.

There will be some noise while this work is undertaken, however we are mindful of those who live, work and shop in the area and have asked the contractor to try to minimise noisy activities wherever possible.

The first phase of works (marked in pink in the image above) will take place in the north west section of Surrey Quays Shopping Centre car park.

A pedestrian route will be maintained and the entrance to the car park for vehicles will remain open. Two-way vehicular traffic will be maintained along Deal Porters Way, and there will be no disruption for those using buses or surrounding parts of the car park.

Wherever road or footpath closures are required, signed diversions will be put in place for motorists and pedestrians. The Shopping Centre will remain open as usual with sufficient car parking retained at all times.

Keeping in touch

We will provide further updates on the works as they progress, including the location and impact of each further phase of work before it begins.

We apologise for any inconvenience this may cause. If you have any questions or concerns in advance of or during the works please get in touch with the Canada Water Masterplan team.

When appropriate, calls or queries will be diverted to SGN’s customer contact centre, where they are best placed to answer any questions. In the event of an emergency (smelling gas for example) please call the National Gas Emergency Number on 0800 111 999.

General opening times

Monday
09:30
-
19:00
Tuesday
09:30
-
19:00
Wednesday
09:30
-
19:00
Thursday
09:30
-
19:00
Friday
09:30
-
19:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Additional opening times

Surrey Quays Rotherhithe Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Surrey Quays
Redriff Road
London
SE16 7LL
020 7237 5282
  • Car

    Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

  • Train

    You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

    You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

  • Bus

    London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Services

Pick up your Amazon order at Surrey Quays. The lockers are located opposite the toilets on the ground level. 

We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Click & Collect services are available from a whole range of retailers at Surrey Quays - please refer to our 'Click & Collect' page for a list of retailers offering this service. 

Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details. 

There is a petrol station next to Tesco.

There isn't a Shopmobility service but wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.

Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.

Facilities

Public facilities can be found on the ground and first floors of the centre and also within Tesco.

Cash points are located within HSBC and Halifax, as well as outside of Tesco. 

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information. 

We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 4 hours; No return within 2 hours

Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Our Quiet Room is located on the ground floor adjacent to the public toilets. The room is a retreat for reflection, solitude and contemplation and is available for customers, guests and staff.

Our British Heart Foundation textile bins are located outside Surrey Quays between the two main entrances. 

Please feel free to take home any book that you would like to read. If you've finished a book, we would invite you to donate it to this library for others to enjoy. The library is on the ground floor heading towards the Centre Management office.

Public facilities can be found on the ground and first floors of Surrey Quays and also within Tesco.

At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.

Download centre map