Planning Your Visit

Following government guidance, many of our stores are now open. Our cafes and restaurants are also preparing to fully reopen from 4th July.

Please note that our retailers, restaurants and leisure sites may be working to slightly different timescales for their reopening. They may also be implementing new systems to help everybody to stay safe, so please always check with them directly before setting off.

You can find out what’s open here: https://www.surreyquays.co.uk/eatdrinkshop/now-open
 

Dining with us
Whilst some of our eateries are planning to reopen over coming weeks, it’s not quite business as usual, and some will be returning with reduced hours.

We’re pleased to be opening up our Food Court seating area. All the seating has been positioned with social distancing measures in place and we kindly ask customers not to join or move tables together. Please continue to keep a two-metre distance from others whilst dining, ordering and collecting food within our Food Court.

Please do check our Now Open page, where we aim to keep our cafe and restaurant opening hours as up to date as possible. We recommend you check with the restaurants directly before you visit.
 

Getting here and heading home
We’re making some temporary changes to help keep everyone safe while visiting us, which may affect your usual travel arrangements.
 

Entrances and exits
Your usual way of entering Surrey Quays may have changed, as we’re implementing one-way / keep left systems to help support social distancing.

Entry to the centre can be accessed at the doors by The Range and exit via the doors by Tesco Extra.

For customers shopping at Tesco Extra only, please enter and exit directly via the doors by this store.

Please note our car park entrance to the Food Court remains closed at this time.

Please follow the onsite signage and only use the designated entry and exits points only.
 

Car parks
Our car parks are accessible throughout the Centre opening hours.

To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy we may need to temporarily close our car parks. 

For details on our car parks click here to find out more. 
 

Other ways to travel
You’ll find our bike racks outside our two main entrances. 


Updates to our facilities and services
To help keep our customers and colleagues safe while visiting us, we are making some changes to the facilities and services we are currently able to offer. 

Please visit our Facilities and services page to find out more.

Many of our retailers offer a click and collect service, meaning that you can place your order in advance and collect at a time to suit you. Find out more here.
 

Stay safe
The wellbeing of our colleagues and customers is our number one priority and so we’re introducing new measures to keep Surrey Quays as safe as possible for everyone. 

This means that some things may look a little different next time you visit us, so please look out for:

  • Hand sanitising stations 
  • New signage to help everyone keep a two-metre distance from others
  • Reduced capacity in our lifts to support social distancing

The Surrey Quays site team have all been provided with suitable PPE such as masks and gloves to help them carry out their roles safely. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout each day.

We will be closely managing visitor numbers, so we can be confident that everyone can maintain social distancing. 

You can help everyone to stay safe by:

  • Staying at home if you, or anyone in your household, has symptoms of Covid-19
  • Washing your hands regularly
  • Keeping a two-metre distance from people outside of your household
  • Using contactless payments wherever possible

In line with government guidance, we’re also asking visitors to shop by themselves wherever possible, and to keep household groups to a minimum if not. Please be aware that our indoor children’s play facility is closed until further notice.

Choose contactless paymentsKeep a safe distanceWash your hands regularly

 

Find out more about the Government’s latest advice here: www.gov.uk/coronavirus

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