Stay safe with us
Our shops, cafes and restaurants are open, and we look forward to welcoming you.
Surrey Quay is located in a High local Covid alert level, so please follow the government guidance in place. This includes:
- Wearing a face covering at all times, unless you are fully seated in a designated dining area. This is a legal requirement
- Not visiting with anybody outside of your household or support bubble
- Not socialising in a group of more than six in our outdoor spaces
Our cafes and restaurants will also close by 10pm. Please click here to check opening times before you set off.
For more advice on traveling to Surrey Quays from areas outside of London, please check the government guidance for your local area here.
When visiting us, please help everyone at to stay safe by:
- Washing your hands regularly
- Wearing a face covering in enclosed spaces
- Staying at least two metres apart
- Using contactless payment methods where possible
The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include:
- Hand sanitising stations
- New signage and one-way/ keep left systems to support social distancing
- Plexiglass screen barriers at our visitor desks
We are carefully managing visitor numbers, so we can be confident that everyone can maintain social distancing. We’re also continuing with our enhanced cleaning regimes, including regular cleaning of key touchpoints throughout the day. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.
Our on-site team are on hand to help, and have all been provided with suitable PPE such as face coverings and gloves to help them carry out their roles safely.
Our facilities and services
To help keep everyone safe while visiting us, we are making some changes to the facilities and services we are currently able to offer.
Please visit our Facilities and Services page to find out more.
Getting here and heading home
Your usual way of entering may have changed, as we’ve put one-way / keep left systems in place to help support social distancing. Please take a look at our map to find out more: https://www.surreyquays.co.uk/getting-here/around
We’ve also adapted our car parks to help everyone keep a safe distance when visiting us. Please note our car park entrance to the Food Court remains closed at this time.
For customers shopping at Tesco Extra only, please enter and exit directly via the doors by this store.
Please follow the onsite signage and only use the designated entry and exits points only.
Other ways to travel
You’ll find our bike racks outside our two main entrances.