Getting here

Pick up your Amazon order at Surrey Quays. The lockers are located opposite the toilets on the ground level. 

We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Click & Collect services are available from a whole range of retailers at Surrey Quays - please refer to our 'Click & Collect' page for a list of retailers offering this service. 

Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details. 

There is a petrol station next to Tesco.

There isn't a Shopmobility service but wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.

Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.

Public facilities can be found on the ground and first floors of the centre and also within Tesco.

Cash points are located within HSBC and Halifax, as well as outside of Tesco. 

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information. 

We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 4 hours; No return within 2 hours

Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact britishland@rangerservices.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Our Quiet Room is located on the ground floor adjacent to the public toilets. The room is a retreat for reflection, solitude and contemplation and is available for customers, guests and staff.

Our British Heart Foundation textile bins are located outside Surrey Quays between the two main entrances. 

Please feel free to take home any book that you would like to read. If you've finished a book, we would invite you to donate it to this library for others to enjoy. The library is on the ground floor heading towards the Centre Management office.

Public facilities can be found on the ground and first floors of Surrey Quays and also within Tesco.

At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.