FAQs

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Yes - please enquire with customer services for a permit.

No, unfortunately we do not have any electric car charging points at Surrey Quays.

We have 650 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

Face coverings are encouraged but not compulsory in our bars and restaurants, in line with the latest Government guidance which can be found on their Covid-19 page.

Yes. Face coverings are now compulsory in our centre, cinema, and bowling so please don’t forget to bring one with you. The full guidance can be read on the Government’s Covid-19 page.

No, an NHS Covid Pass is not needed to visit us. However, in line with the Government guidance, we are encouraging customers to test using a lateral flow device before visiting the centre.

Face coverings are also now compulsory in our centre, including our stores, cinema, and salons so please don’t forget to bring one with you.

The full guidance can be read on the Government’s Covid-19 page.

Face coverings are now compulsory in our centre, including our stores, cinema, and salons so please don’t forget to bring one with you. More information can be found on the Government website.

We have other measures in place to help everyone feel safe and comfortable visiting us:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re encouraging everyone to maintain a safe distance from others
• We have enhanced cleaning regimes in place, particularly around key touchpoints

In line with the Government guidance, we are also encouraging customers to test using a lateral flow device before visiting the centre.

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

Yes. Face coverings are now compulsory in our centre, including our stores, cinema, and salons so please don’t forget to bring one with you. The full guidance can be read on the Government’s Covid-19 page.

We understand that some people may be exempt. Please be patient with our store colleagues if you are asked to wear a face covering, they are doing their best to help keep everyone safe.

We want everyone to feel safe and comfortable visiting us, find out more about the extra measures we have in place on our Stay Safe with Us page.

Yes, we have plenty of great places to eat and drink here at Surrey Quays including Frankie & Benny’s and Pizza Hut.

Please visit our Food & Drink page for the full list of cafes and restaurants. 

No. Unfortunately we do not have any disabled changing facilities at Surrey Quays

We have 650 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Toilet facilities can be found on the First Floor and Ground Floor of Surrey Quays.

No. Unfortunately we do not have any specific child friendly facilities in Surrey Quays

Baby changing facilities can be found on the First Floor and Ground Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

Yes, are security team are on-site 24 hours.

Yes, there's one just outside Tesco entrance.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

All security are first aid trained.

Only Assistance dogs are allowed within the centre. We apologise for any inconvenience.

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

Yes, you'll find both an online and downloadable map on our map page. 

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website.

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Surrey Quays does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Yes, you will find the car wash located adjacent to the perimeter road opposite Tesco.

Yes, we have plenty of great places to eat and drink here at Surrey Quays including Frankie & Benny’s and Pizza Hut.

Please visit our Food & Drink page for the full list of cafes and restaurants. 

The returns policies of each retailer will vary, so please check with them directly.

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Yes, Surrey Quays offers Click & Collect. See which stores offer this service on our Click & Collect page. 

We offer a wide type of restaurants and cafes including various fast food restaurants such as Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda. Please check with each restaurant or cafe in question for trading times. 

Shop at Clarks, JD, New Look, Next, River Island and Yours. See all our shops on our Eat, Drink & Shop section.

Baby changing facilities can be found on the First Floor and Ground Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

Toilet facilities can be found on the First Floor and Ground Floor of Surrey Quays.

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Unfortunately there is no specific bike route to get to Surrey Quays.