FAQs

What are the Christmas Opening hours for 2018?

Please find our Christmas opening times below:

Please find our Christmas opening times below:

Monday 3rd   9.30 - 8.00
Tuesday 4th   9.30 - 8.00
Wednesday 5th   9.30 - 8.00
Thursday 6th    9.30 - 8.00
Friday 7th   9.30 - 8.00
Saturday 8th   9.00 - 8.00
Sunday 9th 11.00 - 5.00
   
Monday 10th   9.30 - 8.00
Tuesday 11th   9.30 - 8.00
Wednesday 12th   9.30 - 8.00
Thursday 13th    9.30 - 8.00
Friday 14th   9.30 - 8.00
Saturday 15th   9.00 - 8.00
Sunday 16th 11.00 - 5.00
   
Monday 17th   9.30 - 8.00
Tuesday 18th   9.30 - 8.00
Wednesday 19th    9.30 - 8.00
Thursday 20th                   9.30 - 8.00
Friday 21st   9.30 - 8.00
Saturday 22nd   9.00 - 8.00
Sunday 23rd         11.00 - 5.00
   
Monday 24th         Christmas Eve         8.30 - 5.00
Tuesday 25th        Christmas Day  CLOSED
Wednesday 26th   Boxing Day   9.00 - 7.00
Thursday 27th                     9.30 - 7.00
Friday 28th           9.30 - 7.00
Saturday 29th   9.00 - 7.00
Sunday 30th 11.00 - 5.00
   
Monday 31st          New Years Eve 9.30 - 5.00
Tuesday 1st           New Years Day CLOSED
   
(Normal trading hours from the 2nd January).

 

 

What time does Surrey Quays open? What time does Surrey Quays close? What are Surrey Quays opening times?

Shop with us from Monday to Friday from 9:30 to19:00, on Saturday from 9am to 7pm, and on Sunday from 11am to 5pm.

Shop with us from Monday to Friday from 9:30 to19:00, on Saturday from 9am to 7pm, and on Sunday from 11am to 5pm.

Please note that opening times may vary. Please check individual store opening times if you are planning a visit.

What time does the car park open? What time does the car park close?

The car park is open 24 hours.

The car park is open 24 hours.

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers. Parking is free for up to 4 hours (no return within 2 hours). Parking at Surrey Quays is limited to 4 hours maximum stay. Please note that all vehicles entering and exiting the centre will have their registration number scanned by an Automatic Number Plate Recognition system. Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

Does Surrey Quays have a visitor's code or code of conduct?

No.

No.

Does Surrey Quays hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Surrey Quays?

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

What baby facilities are there at Surrey Quays? Does Surrey Quays have any baby changing facilities? Is there a parent and baby Room?

Yes - the main baby changing room is located by the public toilets on the ground floor next to the Range. There is also a smaller baby changing room situated on the first floor of the centre by Santander.

 

Yes - the main baby changing room is located by the public toilets on the ground floor next to the Range. There is also a smaller baby changing room situated on the first floor of the centre by Santander.

 

Does Surrey Quays have any banks? Are there cash machines in Surrey Quays? Where are the cash machines in Surrey Quays?

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Where can I find the management office at Surrey Quays? Is there a lost property office? Is there a help desk or customer service point?

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Where can I find out about job vacancies on site?

All our latest vacancies will be listed on our website on our 'Jobs' page

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website

 

 

Does Surrey Quays have Wifi? Is Wifi free at Surrey Quays?

Yes, Surrey Quays has free wifi.

Yes, Surrey Quays has free wifi.

What shops / brands / stores are at Surrey Quays?

Surrey Quays has a great range of stores including Tesco, JD, The Range, Dorothy Perkins, Burton, River Island, New Look and more. 

Surrey Quays has a great range of stores including Tesco, JD, The Range, Dorothy Perkins, Burton, River Island, New Look and more. 

What type of restaurants are there in Surrey Quays? What time do the restaurants close?

We offer a wide type of restaurants and cafes. Please check with each restaurant or cafe in question for trading times. 

We offer a wide type of restaurants and cafes. Please check with each restaurant or cafe in question for trading times. 

Is there a bike route to get to Surrey Quays?

No.

No.

Are dogs allowed in Surrey Quays?

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

Can I get to Surrey Quays by Public Transport? What bus routes go to Surrey Quays? How do I get to Surrey Quays?

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Where are the toilets in Surrey Quays?

Public toilets can be found on the ground and first floors; both of these include disabled facilities. 

Public toilets can be found on the ground and first floors; both of these include disabled facilities. 

Can I hire a pushchair or buggy at Surrey Quays?

No.

No.

Are there disabled toilets in Surrey Quays? Where are the disabled toilets in Surrey Quays?

Our disabled toilets are upstairs next to Santander and downstairs next to The Range.  

Our disabled toilets are upstairs next to Santander and downstairs next to The Range.  

Can I get a train to Surrey Quays?

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

Are there any lockers available at Surrey Quays?

No.

No.

Is there a quiet room in Surrey Quays? Where are the quiet room facilities?

You'll find the quiet room by the public toilets on the lower level. 

You'll find the quiet room by the public toilets on the lower level. 

What's on at Surrey Quays? What events are on at Surrey Quays? Is there any entertainment at Surrey Quays?

Find out about events at Surrey Quays on our website under the 'What's on' section.

Find out about events at Surrey Quays on our website under the 'What's on' section.

How to I get to Surrey Quays by car? Get me directions for Surrey Quays by car

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Does Surrey Quays have any first aid facilities? Where are the first aid facilities at Surrey Quays?

All security are first aid trained.

All security are first aid trained.

Are there any phone or iPad charging facilities?

No.

No.

What women's / men's /fashion shops are at Surrey Quays?

Shop at Burton, Clarks, Dorothy Perkins, JD, New Look, Next, River Island and Yours. 

Shop at Burton, Clarks, Dorothy Perkins, JD, New Look, Next, River Island and Yours. 

What fast food restaurants are there at Surrey Quays?

We have a variety of fast food restaurants at Surrey Quays including Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda.

We have a variety of fast food restaurants at Surrey Quays including Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda.

Does Surrey Quays have click and collect?

Yes, Surrey Quays offers click and collect. Find out which of our shops offer click and collect here

Yes, Surrey Quays offers click and collect. Find out which of our shops offer click and collect here

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

Yes, there is seating in the baby change. 

Yes, there is seating in the baby change. 

Are there places to warm a baby bottle at Surrey Quays? Is there anywhere to warm a babys bottle? Does Surrey Quays have bottle warming facilities?

No.

No.

Are there any police or security at Surrey Quays?

Yes, are security team are on-site 24 hours.

Yes, are security team are on-site 24 hours.

Is there a business lounge at Surrey Quays? Can I hire a meeting room at Surrey Quays?

No.

No.

Are there child friendly / safe areas in Surrey Quays? Is there a creche at Surrey Quays?

No.

No.

What family / childrens facilities are there at Surrey Quays? Are there childrens play areas?

Head to Discovery Planet for soft play. We also have kiddie rides by the doors, opposite the toilets.

Head to Discovery Planet for soft play. We also have kiddie rides by the doors, opposite the toilets.

Are there disabled changing facilities at Surrey Quays?

No.

No.

Does Surrey Quays have any gift cards? Where can I get gift cards at Surrey Quays?

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Are there any post boxes in Surrey Quays?

Yes, there's one just outside Tesco entrance.

Yes, there's one just outside Tesco entrance.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Yes, you'll find both an online and downloadable map on our website.

Are there any photo booths available at Surrey Quays?

You'll find photo booths next to toilet upstairs and opposite the toilet downstairs.

You'll find photo booths next to toilet upstairs and opposite the toilet downstairs.

What entertainment is there at Surrey Quays? Is there a cinema at Surrey Quays? What are the cinema times?

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

Does Surrey Quays have disabled parking? Where are the disabled parking spaces at Surrey Quays?

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Is car parking free at Surrey Quays? How much is car parking at Surrey Quays?

Car parking is free for up to four hours. 

Car parking is free for up to four hours. 

Does Surrey Quays have family / children parking bays? Where are the family / children parking spaces at Surrey Quays?

Yes, you'll find these spaces adjacent to disabled bays. 

Yes, you'll find these spaces adjacent to disabled bays. 

Does Surrey Quays have secure motorbike / motorcycle parking? Where is the motorbike parking in Surrey Quays?

No, motorbikes and motorcycles should park in normal parking bays. 

No, motorbikes and motorcycles should park in normal parking bays. 

Does Surrey Quays have any electric car charging point?

No.

No.

Does Surrey Quays have secure bike / bicycle parking? Where is the bicycle parking in Surrey Quays?

Yes, you'll find our bicycle racks by the entrance to Surrey Quays Shopping. Please note, you'll need your own lock. 

Yes, you'll find our bicycle racks by the entrance to Surrey Quays Shopping. Please note, you'll need your own lock. 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Surrey Quays?

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Is there a car wash at Surrey Quays?

Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Do Surrey Quays provide staff car parking facilities?

Yes - please enquire with customer services for a permit.

Yes - please enquire with customer services for a permit.

What restaurants are available at Surrey Quays? What food & drink facilities are there?

Surrey Quays Shopping has loads to choose from including Burger King, Mange Tout, Fat Jackets, Pizza 1889, Starbucks and Sushi Momoda.

Surrey Quays Shopping has loads to choose from including Burger King, Mange Tout, Fat Jackets, Pizza 1889, Starbucks and Sushi Momoda.

There are also several restaurants available at Surrey Quays Leisure across from Surrey Quays where you'll find Frankie & Benny's, Pizza Hut and Café East.

General opening times

Monday
09:30
-
19:00
Tuesday
09:30
-
19:00
Wednesday
09:30
-
19:00
Thursday
09:30
-
19:00
Friday
09:30
-
19:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00
Monday 27 August
CLOSED
-
CLOSED

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Additional opening times

Surrey Quays Rotherhithe Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Surrey Quays
Redriff Road
London
SE16 7LL
020 7237 5282
  • Car

    Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

  • Train

    You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

    You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

  • Bus

    London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Services

Pick up your Amazon order at Surrey Quays. The lockers are located opposite the toilets on the ground level. 

We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Click & Collect services are available from a whole range of retailers at Surrey Quays - please refer to our 'Click & Collect' page for a list of retailers offering this service. 

Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details. 

There is a petrol station next to Tesco.

There isn't a Shopmobility service but wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.

Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.

Facilities

Public facilities can be found on the ground and first floors of the centre and also within Tesco.

Cash points are located within HSBC and Halifax, as well as outside of Tesco. 

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information. 

We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 4 hours; No return within 2 hours

Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Our Quiet Room is located on the ground floor adjacent to the public toilets. The room is a retreat for reflection, solitude and contemplation and is available for customers, guests and staff.

Our British Heart Foundation textile bins are located outside Surrey Quays between the two main entrances. 

Please feel free to take home any book that you would like to read. If you've finished a book, we would invite you to donate it to this library for others to enjoy. The library is on the ground floor heading towards the Centre Management office.

Public facilities can be found on the ground and first floors of Surrey Quays and also within Tesco.

At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.

Download centre map