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What safety measures are in place in response to the coronavirus outbreak?

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.

Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces from 24th July.

Find out more here.

Do I have to wear a face mask when visiting?

Yes, it is a legal requirement to wear a face covering in our centre.

The police can take measures if members of the public do not comply with this law without a valid exemption, and you may be asked to leave.

Our team are of course mindful and respectful of those that are exempt from wearing a face covering.

Visitors are also not required to wear a face covering while sitting down to eat and drink in any of our pubs and restaurants.

What time does the car park open? What time does the car park close? Is car parking free at Surrey Quays? How much is car parking at Surrey Quays?

To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.

Our car parks are open and accessible throughout the centre opening hours.We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.
*for up to 3 hours; No return within 2 hours

Any vehicle on site over the 3 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Online: www.appealpcn.co.uk
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.
 

Does Surrey Quays have secure bike / bicycle parking? Where is the bicycle parking in Surrey Quays?

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

Where are the toilets in Surrey Quays?

Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. At this time the Ground Floor toilets are currently closed for refurbishment, except for disabled users. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Is there a quiet room in Surrey Quays? Where are the quiet room facilities?

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

What baby facilities are there at Surrey Quays? Does Surrey Quays have any baby changing facilities? Is there a parent and baby Room?

Baby changing facilities can be found on the First Floor of Surrey Quays. At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Are there disabled toilets in Surrey Quays? Where are the disabled toilets in Surrey Quays?

Disabled Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. At this time the Ground Floor toilets are currently being refurbished, except for disabled users. For access to the ground floor disabled toilets, please speak to the Security Control room located next to the toilets.

What shops / brands / stores are at Surrey Quays?

Surrey Quays has a great range of stores including Tesco, JD, The Range, Dorothy Perkins, Burton, River Island, New Look and more. See full list of stores here.

What women's / men's /fashion shops are at Surrey Quays?

Shop at Burton, Clarks, Dorothy Perkins, JD, New Look, Next, River Island and Yours. See all our shops here.

What type of restaurants are there in Surrey Quays? What time do the restaurants close?

We offer a wide type of restaurants and cafes. Please check with each restaurant or cafe in question for trading times. 

Can I get to Surrey Quays by Public Transport? What bus routes go to Surrey Quays? How do I get to Surrey Quays?

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

Can I get a train to Surrey Quays?

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

How to I get to Surrey Quays by car? Get me directions for Surrey Quays by car

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Where can I find the management office at Surrey Quays? Is there a lost property office? Is there a help desk or customer service point?

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Are there any police or security at Surrey Quays?

Yes, are security team are on-site 24 hours.

Are there any photo booths available at Surrey Quays?

The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Are there any post boxes in Surrey Quays?

Yes, there's one just outside Tesco entrance.

What entertainment is there at Surrey Quays? Is there a cinema at Surrey Quays? What are the cinema times?

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

What family / childrens facilities are there at Surrey Quays? Are there childrens play areas?

For your safety, our children's rides are currently unavailable. Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time. 

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Does Surrey Quays have any gift cards? Where can I get gift cards at Surrey Quays?

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Does Surrey Quays have disabled parking? Where are the disabled parking spaces at Surrey Quays?

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Surrey Quays?

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Is there a car wash at Surrey Quays?

Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

Do Surrey Quays provide staff car parking facilities?

Yes - please enquire with customer services for a permit.

What restaurants are available at Surrey Quays? What food & drink facilities are there?

Surrey Quays Shopping has loads to choose from including Burger King, Mange Tout, Fat Jackets, Pizza 1889, Starbucks and Sushi Momoda.

There are also several restaurants available at Surrey Quays Leisure across from Surrey Quays where you'll find Frankie & Benny's, Pizza Hut and Café East.

What fast food restaurants are there at Surrey Quays?

We have a variety of fast food restaurants at Surrey Quays including Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda.

What's on at Surrey Quays? What events are on at Surrey Quays? Is there any entertainment at Surrey Quays?

Find out about events at Surrey Quays on our website under the 'What's on' section.

Does Surrey Quays have click and collect?

Yes, Surrey Quays offers Click & Collect. See which stores offer this service here

Does Surrey Quays have a visitor's code or code of conduct?

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Does Surrey Quays have any banks? Are there cash machines in Surrey Quays? Where are the cash machines in Surrey Quays?

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Does Surrey Quays hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Surrey Quays?

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

Are dogs allowed in Surrey Quays?

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

 

Where can I find out about job vacancies on site?

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website

 

 

I live outside of the location area. What does this mean for my visit?

For advice on traveling to Surrey Quays from areas outside of London, please check the government guidance for your local area here.

Surrey Quays is located in a High local Covid alert level, so please follow the government guidance in place. This includes:

  • Wearing a face covering at all times, unless you are fully seated in a designated dining area. This is a legal requirement
  • Not visiting with anybody outside of your household or support bubble
  • Not socialising in a group of more than six in our outdoor spaces

Our cafes and restaurants will also close by 10pm. Please click here to check opening times before you set off.

For more information to help you plan your visit, please click here.

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