FAQs

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Yes - please enquire with customer services for a permit.

No, unfortunately we do not have any electric car charging points at Surrey Quays.

We have 650 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website.

We also have other measures in place to help keep everyone safe:

• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible
• We’re asking everyone to be considerate of others and mindful of personal space
• We have enhanced cleaning regimes in place, particularly around key touchpoints

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing.

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our centre. More information can be found on the Government website.

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

No. Unfortunately we do not have any disabled changing facilities at Surrey Quays

We have 650 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

View the sensory shopping guide

Surrey Quays Shopping Centre welcomes all visitors and understands that for those with autism spectrum condition ( ASC ) sensory or additional needs, visiting a busy shopping centre can be a frightening experience.

Our aim is to make the shopping experience as enjoyable as possible for everyone; with that aim, our staff have received training to enable them to better assist autistic visitors, a sensory guide has been created on our website to help plan visits, a quiet shopping time is offered every Sunday, there is a quiet room and autism awareness cards available for visitors to collect from the Centre Management Office. The centre welcomes all feedback on its services and facilities and will continue to strive to improve the visitor experience further.

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Toilet facilities can be found on the First Floor and Ground Floor of Surrey Quays.

No. Unfortunately we do not have any specific child friendly facilities in Surrey Quays

Baby changing facilities can be found on the First Floor and Ground Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

Yes, are security team are on-site 24 hours.

Yes, there's one just outside Tesco entrance.

We want your Surrey Quays experience online to be as great as your experience when you visit us. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with centre security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Surrey Quays but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our community of shoppers and visitors at Surrey Quays to openly discuss experiences in, or directly surrounding, the centre but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Surrey Quays.

Our social media channels are monitored daily during regular working hours (9.00am -5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Surrey Quays, further information can be found on our FAQs page.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Surrey Quays has the following banks: Santander and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

All security are first aid trained.

Only Assistance dogs are allowed within the centre. We apologise for any inconvenience.

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

Yes, you'll find both an online and downloadable map on our map page. 

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website.

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

Surrey Quays has the following banks: Santander and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Surrey Quays does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Yes, you will find the car wash located adjacent to the perimeter road opposite Tesco.

Yes, we have plenty of great places to eat and drink here at Surrey Quays including Frankie & Benny’s and Pizza Hut.

Please visit our Food & Drink page for the full list of cafes and restaurants. 

The returns policies of each retailer will vary, so please check with them directly.

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Yes, Surrey Quays offers Click & Collect. See which stores offer this service on our Click & Collect page. 

We offer a wide type of restaurants and cafes including various fast food restaurants such as Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda. Please check with each restaurant or cafe in question for trading times. 

Shop at Clarks, JD, New Look, Next, River Island and Yours. See all our shops on our Eat, Drink & Shop section.

Baby changing facilities can be found on the First Floor and Ground Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

Toilet facilities can be found on the First Floor and Ground Floor of Surrey Quays.

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

Unfortunately there is no specific bike route to get to Surrey Quays.