FAQs

In line with the Government’s coronavirus restrictions, our stores and personal care operators are now open and are looking forward to welcoming you back. 

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options. Please visit our Eat Drink Shop page to check opening times.

We want everyone to enjoy a safe shopping experience with us, so please check out our planning your visit page.

Yes. You must wear a face covering at all times, unless you are exempt for medical reasons. This is a legal requirement.

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options. 

Find out more on our planning your visit page.

No.

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am.

At this time the Ground Floor toilets are currently closed for refurbishment, except for disabled users.

For access to the ground floor disabled toilets, please speak to the Security Control room located next to the toilets.

We apologise for any inconvenience caused and thank you for your understanding and patience at this time. 

No.

Baby changing facilities can be found on the First Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time. 

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

Unfortunately, our children’s’ rides and playgrounds are currently closed.

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome. 

The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Yes, are security team are on-site 24 hours.

Yes, there's one just outside Tesco entrance.

Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

All security are first aid trained.

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

Yes, you'll find both an online and downloadable map on our map page. 

ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings

All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website.

Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries. 

There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.

Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.

Yes - please enquire with customer services for a permit.

No.

We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.

You'll find the disabled spaces close to the centre entrances. 

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

We’ve made some changes to our car parks to help maintain social distancing. See our Parking Facilities page. 

The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco. 

Yes, Surrey Quays has free wifi.

Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

While our cafes and restaurants remain closed indoors, some are offering outdoor dining, click-and-collect, takeaway or delivery options. 

Find out more on our planning your visit page.

The returns policies of each retailer will vary, so please check with them directly.

Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Yes, Surrey Quays offers Click & Collect. See which stores offer this service on our Click & Collect page. 

We offer a wide type of restaurants and cafes including various fast food restaurants such as Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda. Please check with each restaurant or cafe in question for trading times. 

Shop at Clarks, JD, New Look, Next, River Island and Yours. See all our shops on our Eat, Drink & Shop section.

Baby changing facilities can be found on the First Floor of Surrey Quays. There is seating in the baby changing facilities for nursing. There are no bottle warming facilities at Surrey Quays.

At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time. 

Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am.

At this time the Ground Floor toilets are currently closed for refurbishment, except for disabled users.

For access to the ground floor disabled toilets, please speak to the Security Control room located next to the toilets.

We apologise for any inconvenience caused and thank you for your understanding and patience at this time. 

London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.

You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.

You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.

Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device. 

No.