The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit.
Please remember to wear a face covering while visiting, as this is mandatory in enclosed public spaces from 24th July.
Find out more here.
From Friday 24th July, wearing a face covering is mandatory in enclosed public spaces such as shops, supermarkets and shopping centres, as well as when buying food and drink to take away from cafes and shops.
Face coverings must also be worn in banks, building societies and post offices.
There are some instances where face coverings do not need to be worn, including in pubs, bars or dine-in restaurants.
Face coverings are also not compulsory in cinemas, hairdressers, salons or gyms.
There are some people who are exempt from wearing a face covering, and our team will of course be mindful and respectful of this. More detail can be found on the government’s website here.
It is not compulsory for shop or supermarket staff to wear face coverings, however all retailers are required to ensure that their stores are Covid-19 secure, in line with government guidelines.
Many of our retailers have installed Perspex screens or provided transparent visors, so you may see store colleagues using these rather than face coverings.
You can read more about the government guidelines for shop staff here.
To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.
Our car parks are open and accessible throughout the centre opening hours.We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.
*for up to 4 hours; No return within 2 hours
Any vehicle on site over the 4 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.
For any parking queries please contact firstname.lastname@example.org.
To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;
Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA
We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.
If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.
Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. At this time the Ground Floor toilets are currently closed for refurbishment, except for disabled users. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.
Baby changing facilities can be found on the First Floor of Surrey Quays. At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Disabled Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. At this time the Ground Floor toilets are currently being refurbished, except for disabled users. For access to the ground floor disabled toilets, please speak to the Security Control room located next to the toilets.
Surrey Quays has a great range of stores including Tesco, JD, The Range, Dorothy Perkins, Burton, River Island, New Look and more. See full list of stores here.
Shop at Burton, Clarks, Dorothy Perkins, JD, New Look, Next, River Island and Yours. See all our shops here.
We offer a wide type of restaurants and cafes. Please check with each restaurant or cafe in question for trading times.
London Bus services to the centre include: 1, 47, 188, 199, 225, 381, C10 and P12.
You can catch overground trains from Dalston Junction and West Croydon directly to Surrey Quays station.
You can also take the Jubilee line to Canada Water station, which is situated on the edge of our car park. Journey times are 3 minutes from Canary Wharf, 10 minutes from Whitechapel and 15 minutes from Stratford.
Surrey Quays is located a quarter of a mile from the southern exit of the Rotherhithe tunnel, 2 miles from Tower Bridge. Enter SE16 7LL into your SatNav device.
Our management office is located by the public toilets on the lower level. Please call here for lost property enquiries.
All security are first aid trained.
Yes, are security team are on-site 24 hours.
The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Yes, there's one just outside Tesco entrance.
ODEON Cinema and Hollywood Bowl are located in Surrey Quays Leisure. Cinema times run in line with the screenings
For your safety, our children's rides are currently unavailable. Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.
Yes, there is seating in the baby change.
Yes, you'll find both an online and downloadable map on our website.
Surrey Quays doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.
We have 1,300 parking spaces including disabled spaces and bays for parents with toddlers.
You'll find the disabled spaces close to the centre entrances.
Yes, you'll find these spaces adjacent to disabled bays.
There are no marked bays in Surrey Quays Shopping Centre. There are however bays in the Leisure area.
Please get in touch with customer services in regards to parking large vehicles / vans / motorhomes /coaches.
No, motorbikes and motorcycles should park in normal parking bays.
Yes, you will find the car wash located adjacent to the main entrance doors within the red zone of our car park.
Yes - please enquire with customer services for a permit.
Surrey Quays Shopping has loads to choose from including Burger King, Mange Tout, Fat Jackets, Pizza 1889, Starbucks and Sushi Momoda.
There are also several restaurants available at Surrey Quays Leisure across from Surrey Quays where you'll find Frankie & Benny's, Pizza Hut and Café East.
We have a variety of fast food restaurants at Surrey Quays including Burger King, Manage Tout, Fat Jackets, Starbucks, Sushi Momoda.
Find out about events at Surrey Quays on our website under the 'What's on' section.
Yes, Surrey Quays offers click and collect. Find out which of our shops offer click and collect here.
Whilst there is no formal code of conduct we expect all visitors to behave in a manner that does not detract from the convenience and enjoyment of others who visit or work there. Surrey Quays is private property and British Land reserves the right to refuse admission or require persons to leave if necessary.
Yes, Surrey Quays has free wifi.
Surrey Quays has the following banks: Santander, HSBC and Halifax. Each one has a cash machine outside its location. There is also a cash machine outside Tesco.
Surrey Quays has two manual wheelchairs which can be loaned or hired. Simply head to the security control room and show id. No booking required!
Unfortunately, dogs are not allowed in Surrey Quays. However, guide dogs are more than welcome.
All our latest vacancies will be listed on our website on our 'Jobs' page. Some vacancies can also be found in windows outside stores too. You can also contact the stores directly - for contact details, please refer to our 'Shops' page. Some vacancies may be listed on the job board outside Tesco. You can search for the latest vacancies at Tesco on the Job Centre Plus website.