Facilities

Surrey Quays has joined the Hidden Disabilities Sunflower Scheme, to support more than 10 million people living in the UK that have a hidden disability. Official Hidden Disabilities Sunflower lanyards will be available from the Management Office, and our team have all been trained to recognise the meaning behind the sunflower.

Find out more on the Hidden Disabilities web page.

Toilet facilities can be found on the First Floor of Surrey Quays and open at 10am. The Ground Floor toilets are currently closed for refurbishment, except for disabled users. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

If you are cycling to Surrey Quays there are bike racks available outside our two main entrances.

Our indoor children’s play facility is closed until further notice. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Yes, please click here to view our sensory shopping guide. 

Find out more.

To help us maintain social distancing, our mall seating has been temporarily removed. We'd like to thank you for your continued understanding and patience at this time.

The Health Monitor machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

The PhotoMe machine is temporarily unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

For your safety our water fountain has been temporarily switched off. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

For your safety, our children's rides are currently unavailable. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

Cash points are located within HSBC and Halifax, as well as outside of Tesco. 

Our vending machines are temporarily unavailable. We'd like to thank you for your continued understanding and patience at this time.

We are currently unable to provide this service. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

To make sure everyone can keep a two-metre distance while in our centre, we will be closely managing our visitor numbers. If we become particularly busy, we may ask you to queue considerately in a designated area outside, and we may also temporarily close our car parks.

Our car parks are open and accessible throughout the centre opening hours. We have 1,300 free* parking spaces available including disabled spaces and bays for parents with toddlers.

*for up to 3 hours; No return within 2 hours

Any vehicle on site over the 3 hour maximum stay period will be liable to a parking charge as displayed on the signage on site.

For any parking queries please contact info@cp-plus.co.uk.

To appeal Parking Charge Notices you must follow the appeals process which can be processed online or by post;

Online: www.appealpcn.co.uk

Post: High View Parking Ltd, PO BOX 3573, Barnet, EN5 9QA

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

Wheelchairs are available for hire free of charge from the Security Office, located just past the Management office. Please note identification is required.

Petrol station can be found in the shopping centre car park.

Pick up your Amazon order at Surrey Quays. The lockers are located opposite the toilets on the ground level. 

Our Quiet Room is temporarily unavailable. Should you require access please speak to our Security Team.

Our British Heart Foundation textile bins are located outside Surrey Quays between the two main entrances. 

Surrey Quays is a WorldHost Recognised Business. The world-class customer service training programme is recognised throughout the UK for its commitment to customer service.

We have a noticeboard located outside of Tesco where you can advertise non-commercial events and activities of a local community nature.

To make use of this facility, simply bring along an A4 laminated advert to the Centre Management office and we will display your advert on the board for you. Please call by the Centre Management office for more information. 

Baby changing facilities can be found on the First Floor of Surrey Quays. At this time the Ground Floor facilities are currently closed. We apologise for any inconvenience caused and thank you for your understanding and patience at this time.

We have a great car wash and valet service at Surrey Quays. You will find the car wash located adjacent to the main entrance doors within the red zone of our car park.

At Surrey Quays, we now offer a FREE BT Wi-fi service to all our shoppers. Wi-fi is also available in Tesco and Starbucks.

Click & Collect services are available from a whole range of retailers at Surrey Quays - See full list of stores offering this service.

Many of our stores offer gift cards, so you don't have to struggle with searching for the perfect present. Just ask in-store for more details.